At 399Websites.com, we aim to provide exceptional service. If you face any issues or have concerns regarding your project, we are here to assist you. Follow the steps below to raise an issue:
1. How to Raise an Issue
1.1. Email Us:
Send an email to support@399websites.com with the subject line “Issue with [Your Project Name/Order ID].” Please include a detailed description of the issue and attach any relevant files or screenshots.
2. Information to Include
To help us resolve your issue promptly, please provide the following details:
- Your full name and email address.
- Your order ID or project details.
- A clear description of the issue you are facing.
- Any supporting files, images, or screenshots (if applicable).
3. Resolution Process
3.1. Once we receive your issue, our support team will:
- Acknowledge your email within 24 hours.
- Investigate the issue thoroughly.
- Provide a resolution or an update within 2-3 business days.
3.2. For complex issues, the resolution time may vary. We will keep you updated throughout the process.
4. Common Issues We Address
- Concerns about website design or functionality.
- Revision requests that were not implemented correctly.
- Payment-related queries.
- Delays in project completion.
5. Feedback
Your feedback is invaluable to us. If you have suggestions or comments about your experience, please share them by emailing support@399websites.com.
Your satisfaction is our top priority. Thank you for giving us the opportunity to resolve your concerns and improve our services.
